Privacy Policy pubg2 – Malaysian Player Data Protection

Pubg2 is an online casino gaming platform operating in Malaysia. We take the privacy and protection of our players' personal data very seriously. This Privacy Policy sets out in detail how pubg2 collects, stores, processes, uses, and safeguards your personal data when you use our platform.

This Privacy Policy applies to all users who access the pubg2.click website, register an account, make deposits or withdrawals, play any games, or interact with our customer support team through any communication channel. It also applies to individuals applying for employment at pubg2 and business partners who engage with us.

Pubg2 acts as the data controller for personal data collected through our platform. This means we determine the purpose and manner in which your data is processed. We are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of handling player personal data.

If you do not agree with any part of this Privacy Policy, please do not use the pubg2 platform. Continued use of the platform following any amendments to this Privacy Policy will be considered acceptance of the updated policy.

Pubg2 collects various categories of personal data depending on how you interact with our platform. Below are the types of data we may collect:

We do not collect data considered sensitive under Malaysia's PDPA, such as health information, criminal records, religious beliefs, or political views — unless directly relevant to a specific legal compliance purpose. Any such sensitive data is collected only with your explicit consent.

Pubg2 collects personal data through several different methods, depending on how you interact with the platform:

• Account Registration: When you complete the registration form, you voluntarily provide your name, email address, phone number, and date of birth.
• Identity Verification Process (KYC): To meet compliance requirements, we may request documents such as a copy of your MyKad and proof of address where necessary.
• Financial Transactions: Deposits made via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX through Maybank2u and CIMB Clicks automatically generate transaction records stored in our system.
• Gaming Activity: The platform automatically records all your gaming activity — including games played, bets placed, and game outcomes — for security and integrity purposes.
• Cookies and Tracking Technologies: The pubg2 website uses cookies and similar technologies to enhance user experience. Further details are outlined in Section 7.
• Support Communications: When you contact our customer support team via live chat or email, conversations are recorded for quality assurance and training purposes.
• Third-Party Sources: In certain cases, we may receive information about you from payment service providers or identity verification agencies as part of our KYC process.

Pubg2 does not purchase personal data lists from any third party for marketing purposes. All data we hold has been provided directly or indirectly by you through your use of the platform.

Pubg2 uses your personal data only for legitimate purposes directly related to providing our platform services to you. The primary purposes are as follows:

• Account Management: Creating, verifying, and maintaining your player account. Ensuring the security of your login and account activity.
• Transaction Processing: Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX securely and accurately.
• Legal and Regulatory Compliance: To meet KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements mandated under Malaysian law.
• Platform Security: Detecting and preventing fraud, multiple account usage, suspicious activity, and other security threats.
• Service Improvements: Analyzing usage patterns to improve platform design, add games that Malaysian players want, and enhance the overall user experience.
• Service Communications: Sending important notices relating to your account, transactions, changes to terms, and security alerts.
• Marketing (with consent): Sending promotional information, bonus offers, and pubg2 news to players who have consented to receive marketing communications.
• Dispute Resolution: Using transaction records and gameplay activity to fairly resolve any disputes or player complaints.

Pubg2 does not sell, rent, or trade your personal data to any third party. However, there are limited situations where we need to share data with specific parties to keep the platform running:

• Payment Service Providers: Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX banks such as Maybank and CIMB receive the transaction data required to process your deposits and withdrawals.
• Game Software Providers: Casino game providers partnering with pubg2 may receive relevant gameplay data for technical purposes and game fairness auditing.
• Identity Verification Service Providers: Third-party KYC agencies that assist us in verifying player identities as part of our compliance procedures.
• Legal Authorities: pubg2 will disclose your personal data to law enforcement agencies, courts, or regulatory bodies where required by Malaysian law or a valid court order.
• Professional Advisors: Lawyers, accountants, and auditors bound by strict professional confidentiality obligations, where required for business and compliance matters.

All third parties that receive pubg2 players' personal data are bound by strict confidentiality and data protection agreements. They are permitted to use the shared data only for the specific agreed purposes and may not use it for any other reason.

Protecting players' personal data is pubg2's highest priority. We implement multiple layers of technical and operational security measures to keep your data safe at all times:

• End-to-End Encryption: All communication between your device and pubg2's servers is protected by 256-bit SSL/TLS encryption — the same standard used by leading Malaysian banks such as Maybank and CIMB.
• Strict Access Controls: Only authorized pubg2 staff with a legitimate business need may access player data. All access is logged and audited on a regular basis.
• Secure Password Storage: Your account password is never stored in plain text. We use modern hashing algorithms that render passwords unreadable — even to pubg2 staff.
• Continuous Security Monitoring: Our systems are monitored 24 hours a day, 7 days a week to detect any suspicious activity or unauthorized access attempts.
• Secure Server Infrastructure: Data is stored in internationally certified data centers equipped with multi-layered physical security, intrusion prevention systems, and comprehensive business continuity plans.
• Regular Security Testing: pubg2 conducts regular penetration testing and security audits to identify and address any vulnerabilities before they can be exploited.

While we take all reasonable steps to protect your data, no online security system can be guaranteed 100% secure. We therefore encourage you to take precautions as well, such as using a strong password, not sharing your login credentials, and keeping your device protected with up-to-date security software.

The pubg2 website uses cookies and similar tracking technologies to enhance your experience and keep the platform running smoothly. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies for different purposes:

• Essential Cookies: Required for the platform to function — including login session cookies and security cookies. These cookies cannot be disabled as they are fundamental to platform operations.
• Performance Cookies: Collecting data on how you use our website — pages visited, time spent, and navigation paths. This data is used to improve platform performance and usability.
• Functional Cookies: Storing your preferences such as language selection, display settings, and login details saved at your request.
• Analytics Cookies: Helps us understand aggregate usage patterns to improve our services. This data is anonymized and cannot be traced back to any individual.

You can control or disable cookies through your web browser settings. However, disabling essential cookies may affect pubg2's platform functionality and prevent you from logging in or playing. For guidance on managing cookies in your browser, please refer to your browser's help section.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by pubg2:

To exercise any of the rights above, please contact the pubg2 customer support team via email at support@pubg2.click or via our 24/7 live chat on the platform. Please state your request clearly and include your account number to help us process it faster. We will handle all valid requests within 7 business days and notify you of any action taken.

Please note that these rights are subject to certain limitations — for example, we are unable to delete data required for legal compliance or resolution of active disputes. Where a request cannot be fully fulfilled, we will clearly explain the reason.

Pubg2 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or for as long as required under Malaysian law. The following are retention period guidelines for key data categories:

• Active Account Data: For the duration your account remains active, plus 5 years following account closure, for compliance and audit purposes.
• Financial Transaction Records: A minimum of 7 years from the transaction date, in line with Malaysian financial legal requirements.
• KYC Documents: 5 years after account closure or the date of the last transaction, whichever is later.
• Support Communication Logs: 2 years from the date of interaction, for quality assurance and dispute resolution purposes.
• Cookie and Tracking Data: Depending on the type of cookie — ranging from a single session to a maximum of 2 years.
• Gaming Activity Data: 5 years from the date of activity for integrity, audit, and dispute resolution purposes.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to any specific individual. The data deletion process is carried out in accordance with strict security procedures to ensure data cannot be recovered after deletion.

Pubg2 operates primarily out of Malaysia. However, in the course of doing business, some data may be processed or stored by service providers operating in other countries — such as international cloud server infrastructure providers or global gaming software vendors.

Any transfer of personal data across Malaysian borders is carried out subject to the following conditions:

• The recipient country or territory provides a level of data protection equivalent to or greater than that of Malaysia.
• Data recipients are bound by comprehensive data processing agreements that incorporate protections equivalent to those under Malaysia's PDPA.
• The transfer is necessary for the performance of the service agreement between pubg2 and the player, or is required for legal compliance purposes.

Pubg2 does not transfer Malaysian players' personal data to countries without adequate data protection laws without first putting appropriate additional safeguards in place.

The pubg2 platform is strictly for individuals aged 18 years and above. We do not knowingly collect or process personal data of individuals under the age of 18.

Should we discover that a child's personal data has been collected without proper age verification, we will take immediate action to delete that data and close the account in question. Parents or guardians who believe their child has registered on pubg2 should contact us immediately at support@pubg2.click so that we can take the appropriate action without delay.

Pubg2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. When material changes are made to this Privacy Policy, we will:

• Sending email notifications to all registered players with an active email address.
• Displaying a clear notice on the pubg2 homepage for a minimum of 14 days.
• Updating the "Last updated" date at the top of this Privacy Policy.

If you disagree with any amendments made, you have the right to close your account before the effective date of those changes and request a withdrawal of your account balance. Continued use of the platform after the effective date of any amendment will be considered acceptance of the updated policy.

For any questions, concerns, or requests relating to this Privacy Policy or pubg2's handling of your personal data, please contact us via:

• Email: support@pubg2.click
• Live Chat: Available 24/7 on the pubg2 platform – response within 2 minutes
• Service language: Bahasa Melayu and English

We are committed to responding to all privacy-related enquiries within 48 hours of receipt. For formal data subject rights requests (such as access, correction, or deletion), the response time is 7 business days.